1. Cancellation Before Work Starts
If you cancel a one-time project before work has started, you receive a full refund of amounts paid.
2. Cancellation After Work Starts
If you cancel after work has started, we may charge a fair, supportable amount for work actually completed plus legitimate, documented costs we could not recover. We do not use a preset percentage or automatically keep the first payment. We provide a written accounting and refund anything paid beyond that amount.
3. Completed Work
There is no general change-of-mind refund for work that has been completed, delivered, and paid for. This does not remove the separate remedy in the Correction and Resolution Policy if a reported service-related problem remains unresolved within the stated period.
4. Website Care Cancellation
You may cancel Website Care at any time in writing. There is no minimum term, advance-notice period, or cancellation fee. Cancellation stops future charges. We refund unused prepaid days; the portion of service already provided is not refundable. The $50 setup and $40 monthly service are separate priced components. Any setup work already performed is treated as completed work.
5. Correction and Resolution Remedy
TradesThrive aims to resolve reported service-related problems within five business days of receiving a sufficiently detailed report and any access or information reasonably needed to investigate.
If a problem depends on a third-party platform, service outage, customer-provided access, or an outside approval, resolution may take longer. We will notify you within two business days after identifying a likely delay, explain what is holding up resolution, and provide a specific updated completion estimate.
If an issue remains unresolved after ten business days, the affected separately priced service is eligible for a refund under this policy. Problems must be reported within 14 calendar days after the completed work has been released or transferred to you following full payment.
We will take responsibility for investigating reported problems, pursuing available solutions, and keeping you informed. We will not represent work as completed until it has been verified.
The remedy is based on the full price of the affected separately priced service, not a task-level allocation. For Website Care, the setup service ($50) and monthly service ($40 per month) are separate. A problem with setup qualifies the $50 setup price; a problem with monthly service qualifies the $40 charge for the affected month.
6. How to Request a Cancellation or Refund
Send your request by email using the address through which we communicated with you. Identify your business, the service, and whether you are cancelling or reporting a service-related problem. For a correction request, describe the issue and provide any relevant information or access reasonably needed to investigate.
We will review the request, explain any applicable completed-work or unrecoverable-cost accounting, and confirm any refund amount and processing method in writing. We will not promise a payment-processing time or method that has not been confirmed with the payment provider.
7. No Waiver of Other Rights
This policy describes our service cancellation and refund process. It does not limit rights that cannot legally be waived.